Terms of Service
Last updated: 25 September 2026
Bookings and availability
Tour availability, inclusions, prices, payment methods and requirements are those shown in the current booking flow for the selected tour and date. A request is not confirmed until the website or our team confirms it.
Cancellations and changes
Customers who cancel online before 48 hours ahead of the tour date (measured from the start of that date in Albania time) receive 50% of captured online payments back. Online cancellation closes at the cutoff; contact the operator after that time. If a group does not meet its minimum by its join deadline, the upfront reservation payment is retained and additional captured online payments are returned. An operator cancellation, including a cancellation resulting from archiving or deleting a tour, returns 100% of captured online payments to their original payment methods. Unpaid balances are cancelled. Waitlist notices do not reserve a place. Weather, river conditions, safety and operational conditions may require a route, time or activity to change. Contact our team if you need help with an existing booking.
Participant information and safety
You are responsible for providing accurate participant information and for following guide safety instructions. Tell us about relevant accessibility, medical or mobility considerations before an activity so suitability can be discussed.
Payments
Only payment methods enabled for the selected tour are offered. PayPal transactions are processed by PayPal; Vjosa Experience does not ask you to provide card credentials directly to us.
Private tours
Private-tour requests are reviewed individually. A requested route or activity is not guaranteed until our team confirms conditions, guide availability, inclusions and price.
Privacy
See our Privacy Policy for information about account, security and optional analytics data.